Support

SHMZ is a private social club for the Jew-ish world: Invites, events, a members board, and optional human matchmaking for members who are single. If you need help, the fastest way to reach us is by Instagram DM.

Instagram: @shmz.app

Email: support@shmz.app

Frequently asked

How does matchmaking work?
You will not see a swipe stack or a search. Yenta, our human matchmaker, hand-picks one potential match at a time. When she finds someone she thinks fits, you both receive a pitch. If you both say yes, you are matched and a chat opens. If either side passes, neither person ever knows it was a match.

How do I delete my account?
Open the Profile tab, tap the menu button in the top right, and scroll to the bottom of settings for Delete account. Your account is closed immediately and your personal data is removed afterwards. Deleting your account does not cancel any active App Store subscription. Manage subscriptions in iOS Settings → Apple Account → Subscriptions.

How do subscriptions work?
Free members are on the list and may be pitched if a great fit comes along. Paid tiers move you up Yenta's priority queue:

Schmoozer ($18 / month) Priority over free members in Yenta's queue, plus free board posts.
Chief Schmoozer ($88 / month) Top priority in Yenta's queue, a direct line to her in the app, free board posts pinned to the top, and a ticket to SHMZ club events.
Crush Reachout ($8) A one-time purchase: name someone and Yenta reaches out to them on your behalf.
Board post ($8) A one-time purchase for free members to publish an approved board post. Verified members' first post is free, and paid tiers post for free.

All subscriptions are billed monthly through your Apple Account and renew automatically until canceled. Manage or cancel anytime in iOS Settings → Apple Account → Subscriptions.

I was charged but my subscription is not active.
Open the Profile tab, tap the menu button in the top right, and choose Restore purchases under Account. If that does not resolve it, email support@shmz.app with the email on your SHMZ account and the date of the charge.

I paid for an Invite seat or an event ticket. Can I get a refund?
Invite seats and event tickets are paid up front and are not refundable if you can't make it, because your seat was held and the group was built around it. If SHMZ cancels, you are refunded in full, automatically. These are charged through Stripe, not the App Store, so they will not appear in your Apple purchase history.

Why hasn't my board post gone up?
Every post is read by Yenta before it goes live, which keeps the board worth reading. If something needs changing you can edit and resubmit it. Posts run for 30 days, and you can take yours down at any time.

I have a question about a shop order.
Merch orders are placed and fulfilled through our Shopify store; your confirmation email comes from there. For anything about an order, email support@shmz.app with your order number.

How do I report or block someone?
Open the match or chat, tap the menu in the top right, and choose Report or Block. Reports are reviewed within 24 hours. Blocking ends the active match and prevents you from being paired with that person again.

I lost access to my email.
SHMZ uses email-based one-time codes to sign in. If you no longer have access to the email on your account, contact support@shmz.app from a verifiable address and we will help you recover or close the account.

Other contacts

Privacy: privacy@shmz.app
Legal: legal@shmz.app